Privacy Notice

We ask that your read this privacy notice very carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights concerning your personal information, and on how to contact us and supervisory authorities if you have a complaint.

 Our contact details 

Name: Nationwide Partners Ltd

Address: 5300 Lakeside, Cheadle, Cheshire, SK8 3BG

Phone Number: 0161-710-1850

E-mail:hello@nationwidepartners.co.uk

  We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name and contact details)

· Financial information such as your debts, assets, employment status, income and expenditure 

· Any information about physical/mental health issues or any other characteristics which may indicate you are a vulnerable consumer

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· To process an application for finance

· To explore alternative financial solutions

We also receive personal information indirectly, from the following sources in the following scenarios:

· Credit reference agencies (with your prior consent)

· Additional financial information from lenders/providers to whom we may refer your application

We use the information that you have given us in order to provide our service of credit brokerage or establish what financial solutions may be available to you 

We may share this information with the following partners:

· Money Plus Group, Apsire money, Fresh Start UK, Aryza advice, J3 insolvency,Pacific Financial Solutions, The Debt Advice Service, Some of which are regulated debt solution providers or insolvency practitioners.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting 0161-710-1850 or hello@nationwidepartners.co.uk

(c) We have a legal obligation.

(f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored. 

We keep your information for 6 months except for where there is a legal or regulatory requirement for us to retain this longer. We will then dispose of your information by redaction of any identifying data.

Your data protection rights

Under data protection law, you have rights including:

· Your right of access – You have the right to ask us for copies of your personal information. 

· Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

· Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

· Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

· Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

· Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@nationwidepartners.co.uk, or 5300 lakeside, Cheadle, Cheshire, SK8 3BG, or 0161-710-1850 if you wish to make a request.

We collect this information from you in a variety of communication mediums including but not limited to telephone’ e-mail; post, in person, or through our website.

We may also collect information from publicly accessible sources such as the Insolvency Service Register; Companies House; HM Land Registry and credit reference agencies.

We may also collect information from authorised third-party case management; document management and e-mail systems.

How And Why We Store Your Information

Under Data Protection Law, we can only store and use your personal data if we have a proper reason for doing so.

To comply with our legal and regulatory obligations For the performance of our contract with you or to take steps at your request before entering into a contract; or For our legitimate interests or those of a third party

We use your personal data primarily to provide services to you but also for related purposes as described within this Privacy Notice including:

Conducting any necessary checks to identify you, verify your identity, and Screen for financial or other sanctions Gathering and providing information required by or relating to audits, enquiries, and investigations by regulatory bodies Complying with professional, legal, and regulatory obligations that apply to our business Ensuring business policies have adhered to eg policies covering security and internet use Operational reasons, such as improving efficiency, training, and quality control Ensuring the confidentiality of commercially sensitive information Statistical analysis to help us manage our practice (eg concerning financial performance, client base, work type, and other efficiency measures Updating and enhancing client records Preventing unauthorized access and modifications to systems Preparing and filing statutory returns Ensuring safe working practices and monitoring and managing staff absences and staff access to systems and facilities

Staff administration and assessments, monitoring staff conduct and disciplinary matters Marketing our services Any necessary credit reference checks via external credit reference agencies External required audits and quality checks eg Lexcel, ISO, or Investors in People accreditation

We will routinely share your personal information with:

The Insolvency Service for registration of an approved IVA Our case management system software providers enable your case to be stored and maintained on our case management system Our insurers and auditors Your Creditors where the need arises The Courts Service where the need arises Bailiffs and other enforcement officers where the need arises Any third party who you authorise to deal with us in both providing and being party to your personal information such as partners; civil partners spouses friends or relatives who may be assisting you and us in the provision of our legal services to you Law enforcement agencies; government agencies or our professional regulatory body where we are required to do so.

This data sharing enables us to perform our legal services to you under the terms of the legal services contract between us.

We may also need to share some personal data with other parties regarding our business. Usually, such information will be anonymised but this may not always be possible. The recipient of any such information will be bound by confidentiality obligations.

 For us to carry out the services to you fully and comprehensively; we need you to provide all required personal information which makes up a comprehensive Statement of your Affairs. An example of what this might include is covered above (The Information We Typically Collect) 

Information and data may be held at our office; by authorised third parties, service providers connected to our legal services to you; in our e-mail system; storage providers of our files; accounts, and case management systems.

We do not propose to transfer any of your personal information to any party or location-based out of the European Economic Area (EEA)

  We will hold the information identified above for the length of the period that we are required to retain this information by applicable UK Tax Law (currently 6 years) and the period for which we are required by the Insolvency Practitioners Association (‘IPA’) to retain a copy of your file containing such information. This is normally 6 years from the completion of your matter. 

  We rely on our contract to provide services to you as the lawful basis for collecting and using your personal data and as otherwise noted in this Notice. 

If you have any concerns about our use of your personal information, you can make a complaint to us at  hello@nationwidepartners.co.uk, or 5300 lakeside, Cheadle, Cheshire, SK8 3BG, or 0161-710-1850 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk