Complaints Process

We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find below the process that Nationwide Partners Ltd will adhere to respond to your query within 7 days

You can contact us in any of the following ways:

By Post:

Nationwide Partners Ltd

Complaints Department

5300 Lakeside, Cheadle, SK8 3GP

By Phone:

0161 710 1850

(calls are charged at local rates and are inclusive of mobile phone users’ free minutes)

By email – hello@nationwidepartners.co.uk

How Nationwide Partners Ltd will deal with your complaint…

We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find below the process that we will adhere to respond to your query.

Within 7 Working Days of Receipt of Your Complaint You Will Receive From Us…

We will acknowledge receipt of your complaint within 7 Working days.

Within 30 Days You Will Receive From Us…

We will investigate your complaint fully and aim to resolve this, where reasonably possible, within 30 days of receipt.

The final response from us will include the findings from our investigation and, if applicable, what actions we will take to put things right.

If, in the event you are not satisfied with our final response, you may be able to refer your complaint to the Financial Ombudsman Service:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

nationwidepartners.co.uk is an independent website, created to put consumers in touch with FCA-authorised debt management companies and Insolvency Practitioners in the UK. We are a lead generator only, we do not provide debt advice or debt solutions. Our service is 100% free to consumers.

The regulated third parties we work with will assess your circumstances and provide you with tailored advice on a range of debt solutions including; debt management plans (DMP), individual voluntary arrangements (IVA), trust deeds, bankruptcy, debt relief orders (DRO), full and final settlements and more.

Our mission is to provide options to those in financial distress, offering them practical and ethical solutions to assist them in making the right Financial Choices moving forwards. We believe in treating every client with respect and dignity, ensuring fairness and support for all. we are committed to delivering exceptional services. We aim to exceed expectations, making a positive impact on consumers’ knowledge.

We are registered in England and Wales. Registered Office: 5300 Lakeside, Gatley, Cheadle, SK8 3GP, United Kingdom. Co Reg No 15172961. ICO ZB613231